Knowledge Management for Decision Makers in the Water Sector

IF you lead an organisation of water professionals, in which knowledge plays a key role in everyday activities...

• increasingly make major investment and/or strategy decisions that depend on digital tools and advanced media...
• feel a responsibility for creating an enabling environment, in which the capacity of individuals and groups are utilised optimally...
• direct major initiatives where access to, and exchange of, knowledge is a critical success factor...
• favour learning through a case-based approach, with hands-on practical training and frequent interaction among peers and experts...
• are in a position to join other senior leaders for an intensive 1-week workshop and an exciting knowledge exchange experience...

THEN YOU are the ideal candidate to join a Master Class for Top Management, focused on Knowledge Management and featuring experts, processes and tools.

Delft Cluster

Delft Cluster is a co-operation between six knowledge institutes active in the field of civil- and hydraulic engineering in The Netherlands. The core of Delft Cluster consists of: GeoDelft, IHE-Delft, KIWA, TNO, Delft University of Technology and WL Delft Hydraulics.

Experience interaction with your Class-fellows over a platform...

An invitation to form, develop and benefit from a continuing network of on-the-job learning is offered to all those who wish to join a Community of Practice. Through a number of advanced technologies, professionals will have access to workshop resources and communities as support in applying new-gained knowledge in their professional environments.

Topics

• Complexity Management in the 21st Century
• The Knowledge Economy
• Major Challenges for the Water Sector
• The Knowledge Creating Organisation; Private and Public
• Leadership in the Knowledge Organisation
• Intellectual Capital and Processes to organise and disseminate knowledge
• People, Knowledge, and Capacity Building in Water Sector Organisations
• The Role of Indigenous Knowledge
• The Knowledge Cycle and its Management
• Integrating Knowledge and Performance Systems Roles and Responsibilities in the Knowledge Organisation
• Knowledge Assets and Customer Value

Management Tools

• Knowledge Mapping: locating and connecting an organisation's knowledge assets
• Choosing the appropriate ICT tools for organisational knowledge gain
• Organisation Learning: applying knowledge for continuous improvement
• Data, information and knowledge-based systems Process modelling
• Decision Support Systems (DSS) for the Water Sector
• Virtual workspaces and Communities of Practice (CoPs)
• Communication for Senior Leaders: videoconferences, electronic boardrooms.
• Internets, Intranets, E-portals and Knowledge (Partner) Networks Examples of Water Networks
• E-learning and on-the-job training methods

Topics in the seminar will be covered using a blend of experts, case studies, learning experiences, and individual coaching. Participants are invited to use their own organisation as a case, and join a coaching clinic to apply insights back on the job. The focus of the seminar will be the Water Sector.

For effective individual attention and group interaction, attendance is restricted to a maximum of 24 participants.

Group Discount

Three or more participants booking from within one organisation are eligible for a discount of 10% on the course fee. Please indicate this on the booking form.

All participants who complete this course receive a Certificate of Attendance from the UNESCO-IHE Institute for Water Education.

This workshop is also available as a custom-designed course/service to local, regional or international organisations that seek to co-organise their approach to knowledge management. For further information, contact: J. Luijendijk, Department of Hydroinformatics and Knowledge Management (j.luijendijk@unesco-ihe.org).