Managing Water Organizations

This short courses prepares participants for positions of leadership in water sector and utility management, providing the essential elements within the field of organisational and change management.

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Dates, Fee, ECTS

Start: 29 February 2016
End: 18 March 2016
ECTS credit points: 5
Deadline IHE application: 29 January 2016 - 23.59 (CET)
Deadline NFP: 14 October 2015 - 23.59 (CET)
Course fee: € 2775

Learning objectives

Upon completion, the participant should be able to:

  1. Explain the position and strategy of a water organisation in relation to its
    institutional environment.
  2. Summarize the scope , scale, structure and key work processes of organisations
  3. Analyze the management and decision-making processes in water organisations,
    including the management of change.
  4. Plan the use of performance analysis and benchmarking in the regulation and
    management of water organisations.
  5. Assess the processes of human resources, health and safety, management for
    integrity and sustainability, asset management and customer management.

Course content

The syllabus covers topics such as: Organisational perspectives; organisations and institutions, institutional analysis; organisational behaviour, organisational structure, the behaviour of people in organisations and the behaviour of organisation. Understanding change; concepts of change, models of change, drivers for change, categories of change (including tactical and strategic), barriers / resistance, managing the process of change. Human resources management, organisational culture, leadership and management style, teamwork, influencing, change and stress. Systems for change, total quality management, management information systems.